Fast, Reliable Delivery Across South Africa

At CliniHealth, we understand that timely delivery is essential, whether you're purchasing medical supplies for your practice, business, healthcare facility, or personal use. Our logistics network has been designed to ensure your order reaches you quickly, safely, and in excellent condition.
We proudly deliver throughout South Africa and can also assist with international shipments upon request.

Delivery Timeframes

Most in-stock orders are dispatched promptly and delivered within 2–3 working days after payment has been confirmed.
Please note:
• Delivery times apply to products that are currently in stock.
• Special-order or supplier-order products may require an additional 2 working days before dispatch.
• Delivery times may vary depending on your location, courier schedules, public holidays, or unforeseen circumstances.
• Larger medical equipment and bulk orders may require specialised freight arrangements.
Should your order require additional lead time, our team will contact you as soon as possible.

Order Tracking

Once your order has been dispatched, you'll receive:
• Your courier waybill number
• A shipment tracking link via SMS or email (where available)
If you have not received your tracking information, please contact our Customer Support team and we'll gladly assist.

Shipping Costs

Shipping charges are calculated based on:
• Delivery destination
• Parcel size and weight
• Product dimensions
• Courier requirements
Delivery charges are displayed during checkout before payment is completed.
Please note that oversized products, hospital furniture, patient lifting equipment, beds, and bulk orders may incur additional courier charges due to specialised handling requirements.

National Delivery

We deliver to all provinces throughout South Africa using trusted courier partners.
Whether you're located in a major city or a remote area, we'll work to get your order to you as efficiently as possible.

Incorrect or Damaged Orders
If you've received:
• The incorrect product
• A damaged item
• Missing items
Please notify us within 48 hours of receiving your delivery.
Our team will investigate the matter and arrange collection and replacement where applicable.
To help us resolve your request quickly, please include:
• Your order number
• Photographs of the item (if damaged)
• A brief description of the issue

Need to Change Your Delivery Address?

If your order has not yet been dispatched, we can usually update your delivery address.
Please contact us immediately with:
• Your order number
• Your new delivery address
Once an order has been handed to the courier, address changes may no longer be possible and additional courier fees may apply.

Order Collections

You're welcome to collect your order directly from our Boksburg warehouse.
Please note:
• Wait until you receive confirmation that your order is ready.
• Alternatively, contact our office before arriving.
Collection Address
Calibra Corner
26 Michelson Road
Corner Michelson & Kirschner Road
Westwood
Boksburg
1459

Returns After Delivery

If you've received the correct product but no longer require it, returns are subject to our Returns Policy.
Customers are responsible for arranging return shipping unless the return is due to an error on the part of CliniHealth.
Please ensure products are returned unused, in their original packaging, and in accordance with our Returns Policy.

Bulk Orders & Large Medical Equipment

Certain products require specialised transportation due to their size or weight, including:
• Hospital beds
• Patient lifters
• Stretchers
• Medical furniture
• Large mobility equipment
• Wholesale orders
Additional freight charges may apply, particularly for deliveries outside major metropolitan areas.
Our sales team will provide a quotation before dispatch if additional delivery costs are applicable.

Need Assistance?

Our customer service team is always ready to help with delivery enquiries, tracking updates, freight quotations, or special shipping requirements.
Contact Us
📞 011 421 0702
📞 011 421 6989
✉️ hi@clinihealth.co.za