Welcome to Clinihealth ("Clinihealth", "we", "our", or "us"). These Terms and Conditions govern your use of our website and the purchase of products from www.clinihealth.co.za. By accessing our website or placing an order, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all visitors, customers and users of the website and constitute the entire agreement between you and Clinihealth regarding your use of the website and any purchases made through it.

About Clinihealth

Clinihealth is a South African supplier of medical equipment, healthcare products, mobility aids, rehabilitation products and related medical supplies.

Website:
www.clinihealth.co.za

Changes to these Terms

We reserve the right to amend or update these Terms and Conditions at any time without prior notice. Any changes become effective immediately upon publication on our website.

It is your responsibility to review these Terms periodically. Continued use of the website following any changes constitutes acceptance of the revised Terms.

Website Availability

While we strive to ensure that our website remains available at all times, we cannot guarantee uninterrupted access.

The website may occasionally be unavailable due to:

  • scheduled maintenance
  • software updates
  • technical failures
  • internet service interruptions
  • events beyond our reasonable control

Clinihealth shall not be liable for any temporary unavailability of the website.

Customer Accounts

Certain services require you to create an account.

You agree to:

  • provide accurate and current information;
  • keep your login details confidential;
  • notify us immediately if you suspect unauthorized access to your account;
  • accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that contain false information or are used in breach of these Terms.

Product Information

We make every effort to ensure that all product descriptions, specifications, pricing and images are accurate.

However:

  • colours may vary depending on your device;
  • product images are for illustration purposes only;
  • manufacturers may change specifications without notice.

Clinihealth shall not be liable for minor errors, omissions or typographical mistakes.

Pricing

All prices displayed on our website are in South African Rand (ZAR).

Unless specifically stated otherwise:

  • prices exclude delivery charges;
  • delivery costs are calculated during checkout;
  • prices include VAT where applicable.

Prices may change without prior notice.

Should an obvious pricing error occur due to technical or human error, Clinihealth reserves the right to cancel the order and refund any payment received.

Product Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we may:

  • provide an estimated lead time;
  • offer a suitable alternative product;
  • partially fulfil your order;
  • issue a full refund for unavailable items.

Should a refund be required, it will be processed using the original payment method where possible.

Orders

Placing an order on our website constitutes an offer to purchase.

An order is only accepted once payment has been received and confirmed.

Clinihealth reserves the right to refuse or cancel any order where:

  • stock is unavailable;
  • pricing errors exist;
  • fraudulent activity is suspected;
  • payment cannot be verified;
  • incorrect customer information has been supplied.

Payment

We offer secure online payment methods through trusted South African payment providers.

Accepted payment methods may include:

  • Credit & Debit Cards
  • EFT
  • Instant EFT
  • PayFast / PayGate or other approved payment gateways
  • Other payment options displayed during checkout

All payment transactions are encrypted using industry-standard security protocols.

Delivery

We currently deliver throughout South Africa.

Estimated delivery times displayed on the website are estimates only and may vary depending on:

  • product availability;
  • courier operations;
  • public holidays;
  • weather conditions;
  • remote delivery locations.

Ownership and risk pass to the customer upon delivery.

Should a parcel be delayed, damaged or lost during transit, we will work with the courier to investigate the matter. Investigations may take several business days before any replacement or refund can be authorised.

Returns & Refunds

Customer satisfaction is important to us.

If you are not satisfied with your purchase, you may return eligible products within 7 working days from the date of delivery, subject to the following conditions:

The product must:

  • be unused;
  • be in its original condition;
  • include all original packaging;
  • include manuals, accessories and documentation;
  • be accompanied by proof of purchase.

Unless the item is defective or supplied incorrectly, return shipping costs are the responsibility of the customer.

Certain items cannot be returned due to hygiene and safety regulations, including but not limited to:

  • opened personal hygiene products;
  • incontinence products;
  • medical consumables;
  • products specifically ordered or customised;
  • any item that has been used or altered.

Refunds will only be processed after the returned goods have been inspected and approved.

Approved refunds will be processed using the original payment method where reasonably possible.

Please refer to our separate Returns & Refund Policy for full details.

Warranty

Certain products supplied by Clinihealth are covered by a manufacturer's warranty.

Unless otherwise stated:

  • Mobility products are supplied with a 6-month manufacturer's warranty against defects in materials or workmanship.
  • Warranty claims do not cover damage resulting from misuse, abuse, accidents, improper maintenance, unauthorised repairs, modifications or normal wear and tear.
  • Warranty assessments may require inspection by the manufacturer or supplier before approval.

The warranty applies only to manufacturing defects and does not cover consumable parts or cosmetic wear resulting from normal use.

Proof of purchase is required for all warranty claims.

Privacy

Your privacy is important to us.

Information collected during your use of our website is used solely for purposes including:

  • processing orders;
  • arranging deliveries;
  • customer support;
  • warranty administration;
  • legal and accounting requirements.

We process personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

Please refer to our Privacy Policy for further information.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • remember your preferences;
  • improve website functionality;
  • analyse website traffic;
  • provide relevant product recommendations.

You may disable cookies through your browser settings, although certain website functions may no longer operate correctly.

Intellectual Property

All content appearing on this website, including but not limited to:

  • logos;
  • trademarks;
  • graphics;
  • photographs;
  • product descriptions;
  • videos;
  • website design;
  • text;
  • downloadable materials,

remains the property of Clinihealth or its licensors and is protected by South African intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by South African law, Clinihealth shall not be liable for any indirect, incidental, consequential or special damages arising from:

  • use of the website;
  • delays in delivery;
  • temporary website downtime;
  • incorrect product usage;
  • third-party courier delays.

Nothing contained in these Terms limits any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Failure by Clinihealth to enforce any provision shall not constitute a waiver of any rights.

Customer Reviews & Feedback

Customers are welcome to submit reviews and comments regarding our products and services.

Clinihealth reserves the right to remove or edit reviews that:

  • contain offensive or abusive language;
  • are defamatory or misleading;
  • contain spam or promotional content;
  • infringe the rights of others;

are unrelated to the product or service reviewed.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Clinihealth

Website: www.clinihealth.co.za

Email: info@clinihealth.co.za

Phone: 011 421 0702

Alternative: 084 366 8958