Understanding Your Clinihealth 6-Month Manufacturer’s Warranty

When investing in a wheelchair, peace of mind is just as important as comfort and mobility. That’s why every Clinihealth wheelchair includes a 6-month manufacturer’s warranty, designed to protect you against defects in materials and workmanship under normal use conditions.

What Does the Manufacturer’s Warranty Cover?

The warranty covers manufacturing defects that may affect the functionality or structural integrity of your wheelchair. This means that if a component fails because of a fault during the manufacturing process – not due to normal wear and tear or accidental damage, Clinihealth will assess the issue and, where applicable, repair or replace the affected component.

Examples of manufacturing defects may include:

• Faulty welds on the frame
• Defective hardware or fasteners
• Manufacturing faults in moving components
• Material defects that affect normal operation
• Premature failure of a component due to a manufacturing issue

Our goal is to ensure that every wheelchair leaving our facility meets the highest standards of quality, safety, and reliability.

What Is Not Covered?

Like all manufacturer’s warranties, the Clinihealth warranty does not cover damage resulting from:

• Normal wear and tear
• Lack of maintenance
• Improper use or misuse
• Accidental damage
• Unauthorized modifications or repairs
• Damage caused by neglect or improper storage
• Tire wear, brake adjustments, and other routine maintenance items

These components naturally wear over time and require regular inspection and maintenance to ensure safe operation.

Why Regular Maintenance Matters for Your Warranty

Many users mistakenly believe that a warranty replaces the need for maintenance. In reality, the opposite is true.

Routine maintenance helps prevent avoidable damage and ensures that any genuine manufacturing defects can be identified quickly. By regularly inspecting your wheelchair, tightening loose hardware, checking brake performance, and lubricating moving components, you help preserve the overall condition and longevity of the chair.

Keeping your wheelchair properly maintained not only improves safety and performance but also helps ensure that warranty assessments can accurately distinguish between a manufacturing defect and damage caused by wear, neglect, or misuse.

What Should You Do If You Experience a Problem?

If you believe your wheelchair has developed a manufacturing fault during the warranty period:

1. Stop using the wheelchair if safety could be compromised.
2. Take clear photographs of the issue if possible.
3. Gather your proof of purchase.
4. Contact the Clinihealth support team for assistance. You can send an email to your sales rep (seen on our invoice) or call 011 421 0702. You can also send us a WhatsApp message on 084 366 8958.

Our team will assess the issue and guide you through the next steps to ensure your mobility is restored as quickly as possible.

A Commitment to Quality and Customer Confidence

At Clinihealth, we stand behind the quality of our products. Our 6-month manufacturer’s warranty reflects our commitment to providing reliable mobility solutions that our customers can trust. Combined with regular maintenance and proper care, your Clinihealth wheelchair can provide dependable performance and peace of mind for years to come.